Frequently Asked Questions

My Account & Shipping

• What is the status of my order?

  Once you have placed your order, we will send you a confirmation email to track the status of your order.

  Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

  Additionally, you can track the status of your order from your "order history" section on your account page on the website.

  You can create an account with us by clicking "My Account" in the bottom of our webpage. Follow the prompts to set up your personal information. This will allow you to stay updated on all orders both past and current,create product.

• Can I change my order?

  We can only change orders that have not been processed for shipping yet.

  Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

  To make changes to your order, please reach out for support through our Contact Us page

• Where will my order ship from?

  Please note that your item may ship from warehouses located in all parts of the country. We make every effort to ship from locations closest to our customers. Items are shipped Monday - Friday excluding holidays. Overnight and two day delivery options.

• How do I create an account?

  You can create an account with us by clicking "Create an Account" in the top right corner of our webpage. Follow the prompts to set up your personal information. This will allow you to stay updated on all orders both past and current, create product.

• How do I return a product?

  Click "Shipping & Returns" on the bottom of our web page. You will need the following information to submit your request in the system: Order ID, Billing Last Name, & Email. There will also be an easy form you can fill out. If you have any questions you can call us at (718) 608-5664 and a representative can assist.

Frequently Asked Questions

• What payment methods do you accept?

  You can purchase on our website using a debit or credit card.

  We additionally offer support for PayPal, Apple Pay,

  You can chose these payment methods at checkout.

• How can I contact you?

  You can reach us by filling out the contact form on our website by clicking "Contact Us" on the bottom of our web page. Email us directly at: safewaterdetails@gmail.com

• How do I program my AIS?

  As the FCC requires all units sold in the US to be programmed by a qualified technician. Please submit the form below for programming at time of purchase. A copy of the MMSI Registration or FCC Ship Station License is required along with the vessel.