Refund policy
Return and Refund policy
At Safe Water, we want you to be confident in your purchase. Eligible returns may be requested within thirty (30) days after receiving your order, subject to the terms and conditions outlined in this Refund Policy and our Returns Policy.
Eligibility for a Refund
To be eligible for a refund, the item must:
- Be returned within the applicable 30-day return period
- Be in the same condition in which it was received
- Be unused or only used as reasonably necessary to inspect or evaluate the product
- Include all applicable parts, accessories, manuals, and components
- Include the original packaging when applicable
- Be accompanied by proof of purchase or the original order information
Certain products are not eligible for return or refund. Please review the Exceptions / Non-Returnable Items section below before requesting a return.
How to Request a Refund
To request a return or refund, contact us at safewaterdetails@gmail.com.
Customers must receive approval and a Return Merchandise Authorization (RMA) before sending merchandise back to Safe Water.
Items returned without prior authorization may not be accepted and may be returned to the customer at the customer's expense.
Once your return has been approved, we will provide instructions regarding where and how to return the merchandise.
Return Shipping Costs
Customers are responsible for return shipping costs unless Safe Water determines that the product is defective, does not function as directed, is missing required parts, or the incorrect product was sent.
When a return qualifies for free return shipping, Safe Water will provide the appropriate return shipping instructions or label.
Original shipping charges are non-refundable. This includes standard, ground, two-day, overnight, and other expedited shipping charges paid when the original order was placed.
Restocking Fee
Approved returns are subject to a 15% restocking fee.
The restocking fee will be deducted from the amount refunded to the customer and applies to eligible merchandise returned in accordance with this policy.
Damages and Issues
Please inspect your order immediately upon delivery.
If your item is defective, damaged, missing parts, or you received the wrong item, please contact us as soon as possible so that we can evaluate the issue and determine the appropriate resolution.
Please provide your order number and any photographs or additional information requested by our team. We may require documentation or photographs before approving a refund or replacement.
Exceptions / Non-Returnable Items
The following items are not eligible for return or refund:
- Open software
- Mapping or chart data cards
- International orders
- Freight truck-only items
- Special-order items
- Hazardous materials
- Flammable liquids
- Gases
- Sale or clearance items
- Gift cards
Additional product-specific restrictions may apply. If you are unsure whether a product is eligible for a return or refund, please contact us before sending the item back.
Canceled Orders
Orders that are canceled before shipment may be eligible for a refund; however, a 3.4% transaction/payment processing fee will be deducted from the refund amount.
This fee applies even when an order has not shipped because payment processing fees are incurred when the transaction is processed and are not refunded to Safe Water by our payment processor.
Once an order has shipped, it is no longer eligible for cancellation and must be handled according to our Returns Policy.
Refund Processing
Once we receive your returned merchandise, we will inspect the item and notify you whether your refund has been approved or denied.
If your refund is approved, the refund will be issued to your original payment method within 10 business days.
The refunded amount may be reduced by:
- The applicable 15% restocking fee
- Any non-refundable original shipping charges
- Any other applicable charges outlined in our policies
Please keep in mind that once Safe Water issues your refund, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since Safe Water approved your refund and you have not received it, please contact us at safewaterdetails@gmail.com.
Exchanges
If you would like a different product, model, size, or variation, please contact us to determine whether an exchange is available.
Depending on the circumstances, we may require the original item to be returned and a new order to be placed. Any applicable price differences, shipping charges, restocking fees, or other costs will be communicated before the exchange is completed.
Contact Us
If you have any questions regarding a return, refund, cancellation, or exchange, please contact us at:
We're happy to assist and will make every reasonable effort to help resolve your concern.
Safe Water reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.