Shipping:
At Safe Water, we prioritize swift delivery to ensure your safety equipment reaches you when you need it most. Most in-stock orders ship the same day, while those placed later may ship the next business day. Rest assured, you'll be promptly informed if any item is out-of-stock (as well it will be "out of stock" on the product page), with most back-ordered items shipping within two weeks, you will be notified before checking out. We provide transparent communication and the option to cancel out-of-stock orders before shipment, without any charges until your item is dispatched. Our shipping options include UPS, USPS, or FedEx for domestic orders, with efforts made to ship from warehouses closest to you. Please note our shipping schedule operates Monday to Friday, excluding holidays, and while we offer overnight and two-day delivery, these options do not extend to weekends or major holidays. For any shipping concerns such as damage, incorrect items, or non-receipt, please reach out within seven days, and our team will swiftly resolve the issue through our contact information, ensuring your peace of mind.
Free Shipping on Orders Over $200:
- Enjoy complimentary standard shipping on all orders totaling $200 or more (before taxes and after discounts). This offer is automatically applied at checkout.
Standard Shipping Rates:
- For orders below $200, standard shipping rates will apply. Shipping costs are calculated based on a flat-rate fee to ensure the same price no matter if your item is 3 lbs or 20 lbs.
Shipping Methods and Estimated Delivery Time:
- We offer various shipping methods to suit your needs, including standard ($9.95), ground ($11.95), two-day shipping (19.95), and overnight (49.95). The estimated delivery time varies depending on your location and the selected shipping method.
- Please note that estimated delivery times do not include order processing time. Orders typically require 1-2 business days for processing before they are shipped. We do sometimes fulfil orders on weekends (Sat/Sun) but keep in mind that your order could be processed on that coming Monday.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order's delivery status using the provided tracking number. Any questions, please contact us, we are here to help!
Shipping Restrictions:
- Please note that we do not ship to P.O. boxes or APO/FPO addresses at this time.
- Certain items may be subject to shipping restrictions or regulations imposed by local authorities. We will notify you if any such restrictions apply to your order.
Additional Information:
- Shipping fees are non-refundable.
- We are not responsible for any delays caused by unforeseen circumstances, such as weather conditions or carrier delays.
- If you have any questions or concerns regarding your order's shipping, please contact us for assistance.
By placing an order with us, you agree to adhere to the terms and conditions outlined in this shipping policy. We reserve the right to update or modify this policy at any time without prior notice.
Updated: MAY05/2024
Returns:
At Safe Water, we understand that sometimes returns are necessary, and we strive to make the process as smooth as possible. We accept returns within thirty (30) days after shipment, providing flexibility for our customers. However, certain items are not eligible for return, including open software, mapping/chart data cards, international orders, freight truck-only items, and special order items. Please note that shipping charges, if applicable, are non-refundable. If your return meets our criteria, we offer various remedies, such as an exchange, merchandise credit, or refund to the original payment method. To initiate a return, customers must request a return merchandise authorization (RMA) through our website or via email. Upon approval, an RMA number will be issued along with instructions for returning the package within a reasonable time frame, typically 1-3 business days. Your satisfaction is important to us, and we're here to assist you throughout the return process.
Please note: Free return shipping will only be offered if the product is not working as directed as well as missing parts. Additional information might be required to accept a return or refund. Initial shipping fees will not be refunded
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including open software, mapping/chart data cards, international orders, freight truck-only items, and special order items. We also do not accept returns for hazardous materials, flammable liquids. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us
Updated: MAY05/2024
Contact Information:
Safe Water LLC
Main Office:
479 Sharrotts Rd
Staten Island, NY 10309
United States
Items may ship from our warehouses across the US depending on availability.
Local: 1 (718) 608-5664
Email: safewaterdetails@gmail.com
