Shipping Policy:

At Safe Water, we prioritize fast and reliable shipping to ensure your marine and safety equipment reaches you as quickly as possible.

Order Processing & Shipping

Most in-stock orders are processed and shipped within 1–2 business days. Orders placed early in the business day may ship sooner, including the same day when possible.

Our normal business days are Monday through Friday, excluding major holidays. We may occasionally process or fulfill orders on Saturdays or Sundays; however, weekend processing is not guaranteed. Orders received over the weekend may be processed on the following Monday.

If an item is out of stock, it will be clearly marked "Out of Stock" on the product page. Certain items may also be available for backorder. Most backordered items are expected to ship within approximately two weeks, although actual availability may vary. When applicable, customers will be notified of a backorder before completing checkout.

If an item becomes unavailable or there is a significant delay with your order, we will make every reasonable effort to notify you.

Free Shipping on Orders Over $200

Enjoy free standard shipping on qualifying orders totaling $200 or more, calculated before taxes and after discounts.

The free shipping offer is automatically applied at checkout when the order qualifies.

Standard Shipping Rates

For orders under $200, standard shipping rates apply.

Our standard shipping rates are based on a flat-rate structure, meaning your shipping cost is not based on the weight of your package. This helps provide predictable shipping costs whether your order weighs 3 lbs. or 20 lbs.

Shipping Methods & Estimated Delivery Times

We offer several shipping options to accommodate different delivery needs:

• Standard Shipping: $4.99
• Ground Shipping: $13.95
• Two-Day Shipping: $24.95
• Overnight Shipping: $49.95

Estimated delivery times vary based on your location, the shipping method selected, and carrier availability.

Please note: Expedited shipping times refer to the carrier's transit time and do not include order processing time. Orders generally require 1–2 business days for processing before shipment.

Two-day and overnight shipping options do not necessarily include weekends or major holidays. Selecting an expedited shipping method does not guarantee weekend delivery.

Shipping Carriers

Domestic orders may be shipped through UPS, USPS, or FedEx. We may select the carrier and fulfillment location that allows us to process and deliver your order as efficiently as possible.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number provided in your shipping confirmation to monitor your package's delivery status.

If you have any questions about your shipment or tracking information, please contact us and we'll be happy to assist you.

Shipping Restrictions

At this time, we do not ship to P.O. boxes or APO/FPO addresses.

Certain products may also be subject to shipping restrictions, carrier limitations, or regulations imposed by federal, state, or local authorities. If a restriction applies to your order, we will contact you with additional information.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains an incorrect item, is missing an item, or you believe your order was not delivered, please contact Safe Water within seven (7) days of delivery or the expected delivery date.

Please provide your order number and any photographs or other information requested by our team so that we can investigate the issue and determine the appropriate resolution.

Additional Shipping Information

• Shipping fees are non-refundable, except where otherwise required by applicable law or when the issue is the result of an error on our part.
• Safe Water is not responsible for delays caused by circumstances outside of our control, including severe weather, natural disasters, carrier delays, service interruptions, or other unforeseen circumstances.
• Delivery dates and times provided at checkout or by the shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.
• Once a package has been transferred to the shipping carrier, delivery timing is subject to the carrier's policies and operations.

By placing an order with Safe Water, you acknowledge and agree to the terms outlined in this Shipping Policy.

Safe Water reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page.

Updated: AUG20/2026

Returns Policy:

At Safe Water, we understand that sometimes a return is necessary, and we strive to make the process as smooth as possible.

We accept eligible returns within thirty (30) days after shipment. To be eligible for a return, merchandise must be in acceptable condition and meet the requirements outlined in this policy.

15% Restocking Fee

A 15% restocking fee will be deducted from the refund amount for eligible returned merchandise.

This fee applies to approved returns and covers the costs associated with processing, inspecting, handling, and returning merchandise to inventory.

Return Shipping

Customers are responsible for return shipping costs unless the product is determined to be defective, does not function as directed, or is missing required parts.

Free return shipping will only be provided when Safe Water determines that the issue is the result of a defective product, a product that does not function as directed, or missing parts.

Initial shipping charges are non-refundable. This includes shipping charges paid at the time the original order was placed, including expedited shipping charges.

Additional information, photographs, or other documentation may be required before a return or refund is approved.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item is defective, damaged, missing parts, or you received the wrong item, please contact Safe Water as soon as possible so that we can evaluate the issue and determine the appropriate resolution.

Please include your order number and photographs or other information requested by our team. We recommend keeping all original packaging until the issue has been resolved.

How to Start a Return

To initiate a return, customers must request a Return Merchandise Authorization (RMA) through our website or by contacting us via email.                                            (Email: safewaterdetails@gmail.com)

Once your return request has been reviewed and approved, we will provide an RMA number and instructions for returning the merchandise.

Do not send merchandise back without receiving an RMA from Safe Water. Unauthorized returns may be refused or returned to the customer.

Once an RMA has been issued, the merchandise should be shipped back within the time frame specified in the return instructions, typically 1–3 business days.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Open software
• Mapping or chart data cards
• International orders
• Freight truck-only items
• Special-order items
• Hazardous materials
• Flammable liquids
• Sale or clearance items
• Gift cards

Some products may have additional manufacturer or product-specific return restrictions. If you are unsure whether an item is eligible for return, please contact us before purchasing or before sending the item back.

Exchanges

If you would like to exchange an item for a different product, size, model, or variation, please contact us to determine whether an exchange is available.

Depending on the item and circumstances, we may process the exchange directly or require the original item to be returned and a new order to be placed.

Any price difference, applicable shipping charges, or other costs associated with the replacement item may apply.

Refunds

Once we receive your returned merchandise, we will inspect it and notify you whether your return has been approved or denied.

If approved, your refund will be issued to your original payment method within 10 business days of the return being approved.

Approved refunds will be reduced by any applicable 15% restocking fee and any non-refundable original shipping charges.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account. Safe Water does not control the processing time of your financial institution.

If more than 15 business days have passed since Safe Water approved your refund and you have not received it, please contact us so we can assist you.

Merchandise Credit

In certain circumstances, Safe Water may offer merchandise credit instead of a refund to the original payment method. Any applicable restocking fees or non-refundable shipping charges will still apply.

Additional Information

Safe Water reserves the right to inspect all returned merchandise and determine whether it meets the requirements of this Return Policy.

A return may be refused, or the refund amount may be adjusted, if merchandise is returned damaged, incomplete, used beyond what is reasonably necessary to evaluate the product, missing original components, or otherwise does not meet the applicable return requirements.

By placing an order with Safe Water, you acknowledge and agree to the terms outlined in this Returns & Refunds Policy.

Safe Water reserves the right to modify or update this policy at any time. Any changes will be posted on this page.

Updated: AUG20/2026

Contact Information:

Safe Water LLC

Main Office:

479 Sharrotts Rd

Staten Island, NY 10309

United States

Items may ship from our warehouses across the US depending on availability.

Local: 1 (718) 608-5664

Email: safewaterdetails@gmail.com